Mobility Hub Privacy Policy

Application

1.1 This policy applies when you purchase any goods (Items) from Mobility Hub, including via our website https://www.mobilityhub.com.au (Website), telephone order, purchase order form or email order, as well as to any of your dealings with Mobility Hub (whether via the Website or other means).

1.2 This policy operates in conjunction with our General Terms and Conditions available on our Website.

1.3 References to ‘we’, ‘us’, and ‘our’ refer to Mobility Hub Pty Ltd (ABN/ACN to be inserted), including its related bodies corporate and associates under the Corporations Act 2001 (Cth), and references to ‘you’ refer to any customer. This Privacy Policy outlines how we manage personal information and how to contact us for queries.

1.4 This Policy does not apply to our employees.

1.5 Orders may be placed online, by telephone, by email, or by purchase order form.

1.6 We may handle personal information in the course of our business activities.

1.7 We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), except where exemptions apply. These principles govern the collection, use, disclosure, storage, and disposal of personal information.

1.8 Personal information includes any data or opinion about an identifiable individual. Sensitive information includes health, racial, political, religious, sexual, and criminal history details.

THE KIND OF PERSONAL INFORMATION WE COLLECT

2.1 We may collect:

  • (a) Your name;
  • (b) Contact details (postal, email, phone);
  • (c) Date of birth;
  • (d) Government package start/end dates relevant to our services;
  • (e) Plan manager contact details;
  • (f) Other relevant personal information for service delivery.

2.2 Third-party service providers (e.g. Stripe, PayPal, Shopify) collect payment data. We do not store credit card details. Refer to their privacy policies for more information.

HOW WE COLLECT AND HOLD PERSONAL INFORMATION

3.1 We collect information only if it is reasonably necessary for our operations, using lawful and fair means.

3.2 When collecting information directly, we take reasonable steps to ensure you understand why we’re collecting it, who we share it with, and how you can access it.

PURPOSES FOR HANDLING PERSONAL INFORMATION

4.1 We only collect and use personal information when necessary and lawfully.

4.2 We use your data to deliver our products and services, including support, billing, renewals, updates, and communications.

4.3 Additional purposes include:

  • (a) Marketing our own or related company’s products/services;
  • (b) Product support and warranty fulfilment;
  • (c) Legal compliance;
  • (d) Performance monitoring;
  • (e) Customer identification and communication;
  • (f) Staff training;
  • (g) Customer research and analytics;
  • (h) Employment assessments;
  • (i) Handling disputes and fraud prevention.

DISCLOSURE OF PERSONAL INFORMATION

5.1 We may use/disclose information for secondary purposes if:

  • (a) It’s related to the original purpose and reasonably expected;
  • (b) You consented;
  • (c) It is required/authorised by law; or
  • (d) It is otherwise permitted under the Act.

5.2 Information may be shared with service providers to deliver products/services.

5.3 External disclosures may include:

  • (a) Appointed licensees;
  • (b) Outsourced service providers;
  • (c) Market research firms;
  • (d) Financial/insurance services;
  • (e) Mailing/marketing providers;
  • (f) Government and legal authorities;
  • (g) Related corporate entities;
  • (h) Agents of the above;
  • (i) Professional advisers.

DATA QUALITY AND SECURITY

6.1 We take reasonable steps to:

  • Ensure data accuracy, completeness, and currency;
  • Protect against misuse, interference, loss, and unauthorised access;
  • Destroy or de-identify data no longer needed.

OVERSEAS DISCLOSURE

7.1 Personal data may be stored using overseas cloud-based systems. We ensure compliance with the APPs unless:

  • The recipient has substantially similar legal protections;
  • You provide informed consent;
  • Disclosure is otherwise legally permitted.

ACCESS AND CORRECTION

Contact us at hello@mobilityhub.com.au to access or update your personal information. We may charge a fee for access and will advise reasons if access/correction is denied.

QUESTIONS OR COMPLAINTS

Email hello@mobilityhub.com.au for any questions or concerns. We aim to acknowledge and address issues within 14 days.

NOTIFIABLE DATA BREACHES

We will notify affected individuals and the Australian Information Commissioner in the event of a data breach likely to cause serious harm.

CHANGES

We may amend this policy over time. Current versions are available on our Website.

WEBSITE USAGE

We may identify your web browser but not you personally. We use cookies to enhance your Website experience and analyse usage. You may disable cookies via your browser settings.

CONTACT US

  • 13.1 Email: hello@mobilityhub.com.au
  • 13.2 Mail: Unit 2/51 Trafalgar Rd, Epping VIC 3076
  • 13.3 Phone: 1300 60 44 99
  • 13.4 Website: Use the Contact Us form at mobilityhub.com.au